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Shipping policy
At Kozy Basket, we are committed to provide efficient and reliable delivery service for your order.
Here's a detailed look at our shipping process:
Order Processing and Delivery Schedule:
One you place an order on our website, our team will immediately begin processing it. Please note the following schedule:
Order cut off: 5:00 PM Australian Eastern Standard Time (Mon - Fri)
Handling Time: 0 - 2 business days.
Transit Time: 1 - 10 business days.
Total Delivery Time: 1 - 12 business days.
Order Confirmation:
After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link.
Shipping Carrier:
We partner with Australia Post, Couriers Please, Aramex, Team Global Express.
Shipping Fees:
Items include free shipping.
Shipping Locations:
We ship within Australia.
Delivery Receipt confirmation:
Some orders may not require a signature and will be left in a safe place at your delivery address in accordance with the shipment partner's standard practices.
A signature may be required for some deliveries. You are responsible for ensuring you are able to accept delivery. We will not be responsible:
- for late delivery where attempted delivery has occurred on or before the stated delivery time-frames;
- for lost or missing parcels that have been signed for at your selected delivery address (regardless of whether or not you have personally accepted delivery);
- for lost or missing parcels left at your chosen location where you have expressly given authority to leave with the item's carrier.
Lost Packages:
If your package is officially lost, contact us immediately with your order number. We'll either reship your order or provide a refund based on your preference.
Contact Us:
For any questions or assistance, please reach out to our customer service:
Contact Number: 0285514528 / 61285514528
Email: customerservice@kozybasket.com
Thank you for choosing Kozy Basket! We look forward to serving you.